Free returns are available worldwide for all full price items within 30 days of shipping and all sale items within 14 days of receipt, provided the return conditions specified below are met.
Please note it is not possible to return personalised or monogrammed items.
Please note that it is not possible to return the following items using the free returns service:
Instructions are provided below.
Please note: This does not affect your statutory rights or your ability to cancel your fragrance and nail polish order in accordance with the terms for cancellations.
Purchases must be returned from the original shipping country with the original Returns Form.
Items returned must be in their unused original condition with all TRADING EXCHANGE item tags attached and any related accessories or instruction booklets included.
Incomplete, damaged, worn, soiled or altered returns, or anything TRADING EXCHANGE reasonably believes has been used, will not be accepted and therefore sent back to the customer. Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact.
Optical frames cannot be returned after they have been fitted with prescription or replacement lenses.
● Refunds will be credited to the original purchaser's method of payment.
● On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays.
● Please retain your Shipping Note until you have received your refund.
● If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.